Ready to enjoy Fastic Plus but can't access it? Let's figure out why:

If you purchased a Fastic Plus subscription but cannot access Plus features or content, it could mean a couple of things:

  1. You may be logged into a different account

  2. You’re an Apple / iOS device user with multiple emails or accounts 

  3. You're a Play Store/ Android device user with multiple emails or accounts 

 

1. You may be logged into a different account:

Your account data is stored in the cloud (the fancy tech name for services accessed on the internet) and is associated with your original login method. So if you're missing data or don't see your Plus subscription reflected in your account:

  • Logout of Fastic

    • Tap the 'Profile' tab

    • Tap the Settings menu  (upper-right corner)

    • Tap 'Logout' and confirm 

  • Then, log back in using your original login method on the 'Sign in' screen, the same you used when you created your account:

    • Your Email & Password

    • 'Sign in with Apple' (on iOS/Apple devices only)

    • 'Sign in with Google' 

    • 'Sign in with Facebook'

 

2. Apple / iOS device users

You may have multiple email addresses or Apple IDs (popular you!). However, it could be that your Fastic account isn't associated with the Apple ID you used to purchase your subscription.

To get it sorted, please tap here: If you can't find or use your in-app purchases

*Head’s up: Apple's 'Restoring purchases' feature doesn't restore data that you have logged in the app.

 

3. PlayStore/ Android device users

You may have multiple email addresses or Gmail accounts (oh look at you!). Your Fastic account isn't associated with the Play Store account you used to purchase your subscription.

To get it sorted, please tap here: Problems with in-app purchases



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