We’re continually improving in order to make your health journey as joyful as can be! But despite our ongoing efforts, sneaky technical errors may still creep in.
We apologize for any inconvenience this may have caused and thank you for your understanding along the way.
Let’s try to get this fixed together.
Here is a helpful link for all our Android users:
The 20 most common Android problems and how to fix them
And here is a helpful link for all our iOS users:
Ultimate Guide to Troubleshooting the Most Common iPhone Problems
Please double-check that you always have the latest update installed on your device. You can find this in your Play Store for Android or Apple App Store for iOS.
If you still notice an app error, please send us a detailed message at firstname.lastname@example.org and let us know what’s going on with the attached screenshots of the issue and your User ID. If you scroll down to the bottom, you can find your User ID in the Settings menu (small gear wheel in the upper-right corner of your Profile tab).
We will then try to resolve the issue as soon as possible to get you back on track and feeling your best!