Top 5 asked questions

How do I transfer my steps to my Fastic profile?
You’re doing an amazing job getting those steps in, so let’s make sure they count!  You can actually link Fastic to your Google Fit or Apple Health account...
Sun, 14 Dec, 2025 at 9:02 PM
I have a technical issue, what can I do?
We’re continually improving in order to make your health journey as joyful as can be! But despite our ongoing efforts, sneaky technical errors may still...
Sun, 14 Dec, 2025 at 9:03 PM
I have lost all my progress, what can I do?
In your profile, do you no longer see the progress you made? It could be that you’re logged into an alias account, which doesn’t display your hard work and ...
Sun, 14 Dec, 2025 at 9:03 PM
What can I do if I’ve lost my flames, stars and Frosties?
We got you! We know that Flames, Stars and Frosties are important.  We can help you to restore your lost items and get you back on track. Let us know what ...
Sun, 14 Dec, 2025 at 9:04 PM
How do I get a refund?
Your satisfaction and well-being are important to us! We’re sorry to hear that Fastic Plus didn’t meet your current needs. But we encourage you to find what...
Sun, 14 Dec, 2025 at 9:05 PM